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Payment Terms

These terms were last modified as of May 4, 2021.

The following terms (these “Payment Terms”) govern payments you make or receive through www.tzuza.com (the “Site”), operated by Tzuza BV (Toussaintkade 2, 2513 CJ The Hague, The Netherlands).

Tzuza B.V. processes card payments from the Netherlands and processes card payments from outside the Netherlands. Tzuza is referred hereto as “Tzuza” “we” or “us”.

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Tzuza’s General Terms & Conditions as applicable (collectively, the “Terms and conditions”).

Key Terms

Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service. 

Tzuza Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled orders as a Buyer and/or your Tzuza Business Balance.

Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Tzuza platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with Tzuza Balances.

Revenue is the money that Sellers earn from completed orders.

Receiving Payments

General 

  • Each Service and hour you sell and successfully complete, accredits your account with revenue equal to 70% of the purchase amount.
  • Tzuza accredits Sellers once an order is completed. See the “Orders” section in the Terms of Service for a definition of a completed order.
  • If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Tzuza Balance. 
  • Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the service page is exclusive of all such taxes and charges that may apply to the Sellers.
  • Appointment as Limited Payment Collection Agent: Seller hereby appoints Tzuza as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller.  Seller agrees that payment from Buyer to Tzuza shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Tzuza (or its Payment Services Provider, as applicable), and Tzuza (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Tzuza (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Tzuza and not the Buyer directly. Seller agrees that Tzuza may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Tzuza may deem necessary or prudent.
  • Tzuza partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Tzuza Balances. All payments services in connection with the withdrawal of funds on the Tzuza platform are performed by Tzuza’s Payment Services Providers.

Collecting Revenues

  • To collect your revenue, you must have an account with at least one of Tzuza’s Payment Service Providers for the withdrawal methods listed below. All funds eligible for collecting will be held on your behalf at an account with Tzuza’s Payment Services Provider.  All payment services, including collect services, will be provided by Tzuza’s Payment Services Provider.
  • Your Tzuza profile can be associated with only one account from each Tzuza collect method. A Payment Service Provider withdrawal account can be associated with only one Tzuza profile.
  • Revenues are only made available for collecting from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. 
  • Sellers can collect their revenues using one of Tzuza’s collect options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
  • For security concerns, Tzuza may temporarily disable a Seller’s ability to collect revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Tzuza accounts to a single withdrawal provider.
  • Collections are final and cannot be undone. We will not be able to reverse this process once it has begun.
  • In certain cases, Sellers may collect Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by Tzuza’s Payment Services Providers. Your Tzuza Balance is always derived from its EUR value and, therefore, the local currency amount of your Tzuza Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to collect Revenues in EUR.
  • Sellers will be able to collect their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Tzuza’s approval.

Withdrawal Methods

  • Collect to your PayPal Account – EUR0 Fee*. For a list of PayPal services by country click here.
  • Local Bank Transfer (LBT) – EUR 3 per transfer*.

* Additional fees may apply based on your location and currency.

Purchasing

General

  • Buyers pay Tzuza to create an order from a Service page or Custom Offer, using the Order Now button or through the Logo Maker. Tzuza partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Tzuza Balances. All payments services in connection with the collection of funds on the Tzuza platform are performed by Tzuza’s Payment Services Providers.
  • Tzuza serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Tzuza (or its Payment Services Provider, as applicable), and Tzuza (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Tzuza (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Tzuza and not the Buyer directly.
  • In most locations, purchases on Tzuza can be made by using one of the following payment methods: Credit Card, IDeal, or existing Tzuza Funds. Additional payment methods may apply in certain locations. 
  • Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. These fees cover administrative fees. 
  • Your existing Tzuza Balance will be automatically applied to your next purchase.
  • You may not offer Sellers to pay, or make payment using any method other than through the Tzuza.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
  • You agree to receive invoices and/or payment receipts from Tzuza in electronic form as PDF documents, by email or through the Site.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Tzuza or Tzuza’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments.  Tzuza is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
  • By using any payment method and/or providing payment details for making purchases on Tzuza, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Tzuza; and (d) such actions do not violate any applicable law.

Local Currencies

  • You can pay on Tzuza in several different currencies. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by Tzuza’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in EUR even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
  • Note that all prices on Tzuza are derived always from their original EUR price and, therefore, non-EUR currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in EUR by changing their selected displayed currency.
  • If you paid for an Order in a currency other than EUR and your Order was later canceled for any reason, the amount returned to your Tzuza Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same EUR value.
  • Your Tzuza Funds are always valued in EUR, even if it is displayed in a non-EUR currency. Therefore, should you choose to view your Tzuza Funds Balance in any currency other than EUR, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same EUR value. Users always have the option to view their Tzuza Balance in EUR by changing their selected displayed currency.

Promo Codes

From time to time we may offer you promo codes for purchasing Relocation services and/or other services offered on the Site, on special discounts. Promo Codes are valid only for purchases on Tzuza and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. For orders that are composed of one or more milestones, the promo code will apply to the first milestone only. Promo Codes do not apply to Tzuza Credits. Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. Tzuza reserves the right to modify or cancel promo codes at any time.

Taxes

  • Tzuza may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Tzuza will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount Tzuza will be required to withhold will be deducted from the Seller’s revenue, as required by applicable laws.
  • Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Buyer before payment. 
  • Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.

Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Tzuza’s Customer Support department for assistance here.

Basics

  • Order cancellations can be performed on Tzuza, when eligible, by Customer Support or through the Resolution Center per order.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
  • Tzuza, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
  • If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Tzuza Funds.
  • Revisions to deliveries can be performed by Sellers based on the Seller’s Services and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.
  • Requests for revisions can be performed through the Chat while the order is not yet marked as Delivered.
  • Requesting to gain more services from Sellers beyond the agreed requirements is not allowed.

Order Cancellations

  • Tzuza encourages Buyers and Sellers to resolve service disputes mutually using the Chat and regular communication channels.
  • Eligibility for requests to Tzuza to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Tzuza delivery system. See below for Order specific eligibility.
  • Completed orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).
  • In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the canceled order will be returned to the Buyer’s Tzuza Balance and will be deducted from the Seller’s Tzuza Balance or, if there are no sufficient amounts in the Seller’s Tzuza Balance, from future revenues of such Seller.
  • Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Service Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
  • Customer Support will not take any action against Orders where the applicable has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of Tzuza.
  • Any non-permitted usage of Tzuza encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Tzuza’s Terms of Service.
  • Tzuza Customer Support will cancel orders based on, but not limited to, the following reasons:

Active orders (after requirements were submitted to the Seller and before the Seller delivers on Tzuza):

  1. The Seller is late and unresponsive for more than 24 hours while the order is marked as Late.
  2. Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
  3. Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.
  4. The user is no longer an active Tzuza user due to Terms of Service violations or closure of their account.

Completed Orders (after the order is marked as complete and before the 14-day limitation)

  1. Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
  2. Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Gig Page and cannot be retroactively included once the order is completed for over 14 days.
  3. Tzuza Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the order to be marked as complete.

Chargebacks 

Tzuza reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, Tzuza (or one of Tzuza’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

Refunds

  • Tzuza does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s Tzuza Balance and are available for future purchases on Tzuza. 
  • Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

General Terms

Modifications

  • Tzuza may make changes to these Payment Terms from time to time. When these changes are made, Tzuza will make a new copy of the terms available on this page.
  • You understand and agree that if you use Tzuza after the date on which the Payment Terms have changed, Tzuza will treat your use as acceptance of the updated Payment Terms.

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER Tzuza NOR ANY PERSON ASSOCIATED WITH Tzuza MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT WILL Tzuza, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, Tzuza AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Tzuza, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

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