We are looking for:
Relocation Success Manager
At Tzuza – the largest global relocation services e-commerce platform – we are looking for a new colleague to strengthen the team.
Reporting to the Head of Relocation Services, this role is focused on four key areas:
- Supporting and coordinating the relocators who deliver the converged mobility services to our private and corporate clientele
- The operational aspect of the service delivery
- Optimising the use of Tzuza’s systems to ensure consistency and maximizing the benefits for both Tzuza & our Clients
- Development of Tzuza’s global business
Output (of the role)
- Coordinating and supporting the team of relocators and fostering an environment of commitment to customer service and continuous improvement
- Ensure that all relocators allocated to the engagements are effectively administering Tzuza services by adhering to the procedures detailed within their process maps;
- In conjunction with Head of Relocations Services and Account Management, identify opportunities to improve & enhance processes and systems across Tzuza
Input (to the role)
- Through your experience in a customer service related business, you will work together with Head of Relocations Services and Account Management to identify opportunities to improve & enhance processes
- Support Account Managers through
- client engagement: utilisation and maintenance of client files and our systems
- Update as appropriate, and understand the escalation processes to ensure resolution of open issues for our clients
- Root cause analysis review, monitoring trends with our clients/relocators, and put in place continuous improvement processes
- Identify training needs, liaise with internal and/or external trainers to develop and deliver and monitor training
What’s in it for me – why an incumbent would want the role
- A new role working for a sustainable start-up and market disrupter, who is offering a brand-new way of providing relocation services to customers globally
- Small, professional & very personable, multinational team
- Ability to take previous experience, and shape the role as the business grows
- 3- 4 days a week
- This role is ideally suited for remote working, or alternatively you can work from our offices in Amsterdam or The Hague
- Competitive renumeration package
Technical Skill set: what to bring to the role
- Corporate services background
- Relocation experience (as a relocator or as an assignee) is nice to have
- High ‘end user’ skills in a cloud-based environment
- Experience in using digital platforms, sharing & collaborative technologies
- Strong appreciation of business processes and challenges
- Demonstrable commercial focus
- Attention to detail and clear communication style
- English written & spoken and minimum of 1 other language
- Right to work in the chosen location
Soft Skills: this is what the person brings to the role
- A collegiate and collaborative individual, who values open communication and a transparent way of working
- Self-starter who is comfortable taking initiative and responsibility
- An individual who understands both the uniqueness of this role and its importance to the wider team
- Ability to recognise the difference between ‘important’ and ‘urgent’, and to prioritise well on a day to day basis
- Active listener
Equal Employment Opportunity
Tzuza is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Tzuza is committed to diversity, and to employee well-being, engagement and development.
Only online applications including resume and cover letter will be considered. We prefer to hire a person who is allowed to work in The Netherlands/Amsterdam. If you have any questions, please contact Robert van den Bout, through WhatsApp: +31622779115. Or send an email to robert@tzuza.com.
