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Help & Support

Frequently
asked questions

Access to Tzuza Platform

I forgot my user ID to log in, what do I do?
Can I also have another person accessing the same account?
I forgot my username or password.

Data

What happens to all my data once my account is closed?
Is my personal data that is in the platform safe and protected?

General

Who can I contact with issues?

Payments

Is my credit card information that I have used and is potentially stored in the platform safe and protected.

Relocators

I can not pick all the services I see on the web shop front end?
I have added/updated my service locations in the My Tzuza area but my profile does not show up in my locations?

Services

Why can I only communicate with my relocator via the Tzuza platform?
What happens when seller did not contact me within the timeframe that is applicable for the service I bought?
How quickly will I be contacted after I have purchased a service?
What if my order is market for delivered but I have not accepted it?
When is my order completed?
When is my order accepted?
I'm logged in but can't find any services I have purchased?
Help & Support
Become a relocator
Corporate information
Toussaintkade 2
2513 CJ The Hague
The Netherlands

info@tzuza.com
COC - 81234252
VAT   - NL 862440816283
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All rights are reserved © TZUZA B.V. 2021
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