Help & Support

I forgot my user ID to log in, what do I do?
Your user ID on Tzuza.com is the email address you used to create your account.
Can I also have another person accessing the same account?
You can share you login details but always be carefull who you share it with. We do not support extra login accounts at this time.
I forgot my username or password.
Please select the ‘forgot password’ on the login page and follow the steps.

What happens to all my data once my account is closed?
Due to tax reasons we store all your data safely for up to 7 years. For more information and/or deleting your personal data sooner please review our privacy statement.
Is my personal data that is in the platform safe and protected?
Yes, we are using the latest technology to make sure all that data on the Tzuza platform is safe. Please review our privacy statement for more information.

Who can I contact with issues?
You can contact Tzuza for any platform related issues at service@tzuza.com. If you have questions regarding the status or progress of a service you have bought please contact your relocator.

Is my credit card information that I have used and is potentially stored in the platform safe and protected.
For payments on the platform we use a third party payment provider (Stripe). Therefore we do not store your payment data on our platform. For more information please review our privacy and payment statement.

How do I register for Tzuza?
Start selling your relocation services online by creating an account here . Need help, please check our instruction video below:

https://youtu.be/n4Up5PKOtI8
What happens when I get a sale?
Please see our instruction video:

https://youtu.be/UEI6fFVU5RE
I can not pick all the services I see on the web shop front end?
We have generic services and specific services. When services are labelled as specific only pre selected relocators can add them to their own webshop. This means you might not be able to add all the services you see in the front end web shop.
I have added/updated my service locations in the My Tzuza area but my profile does not show up in my locations?
Our vision is to be local. This is why you have to fill in cities and not a country, area or region. Every city you add all other cities/villages within a 40 km radius around your input city will be covered. So select your service area by picking cities in the area that are next to each other (40 km radius). If you have filled in your service cities correctly and your profile still does not shop up on the front end, there might be another relocator servicing the same city with a lower hourly rate.

Why can I only communicate with my relocator via the Tzuza platform?
Relocators are allowed to use other methods of communication for online meetings. However we keep the platform as the primary communication source because it enables us to make sure the purchased service is delivered in the best possible way.
What happens when seller did not contact me within the timeframe that is applicable for the service I bought?
All sellers have agreed to the service delivery terms. However there can be reasons for delay. Please contact us at support@tzuza.com and we will dive into it asap.
How quickly will I be contacted after I have purchased a service?
The seller will contact the buyer within 24 hours after payment by starting a service chat.
What if my order is market for delivered but I have not accepted it?
An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered
When is my order completed?
An Order is marked as Complete after the final milestone ‘Work Approved’ has been confirmed by the buyer.
When is my order accepted?
Once payment is confirmed, your order will be created and given a unique Tzuza order number (#TO)
I'm logged in but can't find any services I have purchased?
You can find your recent purchased services in your my tzuza area. Please login, click my Tzuza and select ‘Active services’.